Article 1 - Application of the general terms and conditions of sale

These general conditions of sale apply to all orders for internet tickets placed on the Micropolis ticket office and are systematically brought to the attention of each buyer to enable him to place an order. Therefore, the fact of placing an order implies the full and unreserved acceptance by the buyer of these general terms and conditions of sale.

Article 2- Contractual relations

2.1-SAEML Cité des insectes, known as Micropolis, is the customer's sole contact and is responsible to the customer for the performance of the obligations arising from these conditions of sale. Micropolis cannot be held liable for damage resulting from force majeure or from any third party involved in the organisation, conduct of the visit and the services provided on this occasion.

2.2- The customer acknowledges having the capacity to contract under the conditions described in the following conditions of sale: being at least 18 years old; being legally capable of contracting and not being under guardianship or trusteeship. Otherwise Micropolis reserves the right to cancel the order.

2.3- In application of Article L121-20-4 of the French Consumer Code, the services provided by Micropolis, as leisure services provided on a specific date or at a specific frequency, are therefore not subject to the application of the right of withdrawal provided for in Articles L121-20 et seq. of the same code in the field of distance selling.

Article 3 - Ticket prices and regulations

3.1 - Prices of entrance tickets are indicated in EURO all taxes included.

3.2 - All orders, regardless of their origin, are only payable in Euro.

3.3 - All payments must be made the same day of the booking. Full and immediate payment is required for any order placed on the website.

Article 4- validation of your order

You can buy your tickets on the internet until the day you visit the site. When you click on the "validate" button after the ordering process, you must declare that you accept it and all of these General Terms and Conditions of Sale fully and without reservation. The data recorded by Micropolis are authentic and constitute proof of all past transactions. The date of validation of the order refers to the date of the order and its payment by credit card online (law of March 13,2000 on the electronic signature).

Article 5 - Payment terms Payment by credit card only.

Payment by credit card allows you to book your tickets online and immediately in a firm and definitive way. Cards accepted for the payment of a ticket order are the cards of the credit card / VISA and EUROCARD / MASTERCARD. All other payment methods are not accepted. Micropolis is not responsible for any charges on credit card transactions caused by changes in the exchange rate or for other reasons.

Article 6 – Security of payments and personal data

6.1 - Payment security

6-1. Micropolis the city of insects has entrusted its payment system to the Caisse d'Epargne. We guarantee you the total confidentiality of your banking information, secured by the SSL (Secure Socket Layer) protocol, which systematically checks the validity of the access rights when you pay by credit card and encrypts all the exchanges in order to guarantee confidentiality. As a result, the customer's credit card details never pass through the network. Payment is made directly to the bank. Micropolis has no access to these coordinates and does not keep them on its server. That's why they are re-requested from the customer for each new transaction on our site.

6.2 The data The personal data you provide allows us to complete your transaction. In conformity with the law "informatique et liberté" of 6 January 1978, the customer has a right of access, rectification and opposition to personal data about them. This right can be exercised by writing to us at the following address indicating your full name and address: Micropolis - commercial service, Le Bourg, 12780 Saint-Léons. The personal data collected by Micropolis when purchasing a ticket on the Internet are strictly reserved for the use of the ticket office and park information.

ARTICLE 7 – Validity of internet tickets

7.1 - Internet tickets are valid only for the period specified on the ticket.

These tickets are not returned, exchanged or refunded.

7.2 - it is strictly forbidden to reproduce, duplicate or counterfeit an internet ticket, to make them available for such purposes or to use copies of these documents. such acts are subject to criminal prosecution, Micropolis would be entitled to claim damages from the offenders for the damage suffered.

7.3 - Micropolis can not under any circumstances be held liable, particularly in case of loss or theft of the ticket. No duplicate can be issued on site.

ARTICLE 8 - presentation of tickets purchased on the internet

8.1 -it is mandatory to present the tickets purchased on our website at the ticket office on the day of the visit. micropolis reserves the right to refuse entry to the park if tickets are not presented.

8.2 - Tickets can be presented numerically (electronic, screen ...) or printed (the customer must ensure that the printed banknotes have a good print quality)

8.3 - Partially printed, soiled, damaged or illegible will not be accepted and considered de facto invalid. In case of poor quality, the customer must reprint his or her Internet tickets, the written information and the barcode must be legible. micropolis declines all responsibility for any anomalies that may occur when the banknotes are printed by you .

8.4 - Each printed Internet ticket is provided with a barcode allowing access to a single customer. It is impossible to enter the park several times with the same Internet ticket. Only the first person to present the Internet ticket will be admitted, the latter being presumed to be the legitimate holder of the ticket. Internet tickets are neither exchangeable nor refundable.

8.5 - An entry ticket can not be returned, exchanged or resold except in case of exceptional closure of the site and decision by the management of Micropolis the city of insects refunding tickets.


We have a customer service from Monday to Friday from 9:00 to 17:00 that you can reach in several ways: By phone: +33 (0) / 63 By mail: Micropolis - Online Ticketing - 12780 Saint -Léons By mail:


Ticket sales referred to herein are subject to French law and come under the competent courts of Aveyron